Facebook has suspended an analytics company because there are clear concerns that it may be doing a wide range-
Communication Monitoring of users.
The social media giant said that after questioning how Crimson Hexagon used data collected from the site, ISAD immediately launched an investigation.
The Boston-based company claims to provide "consumer insight" and claims to have collected more than trillions of public social media posts from sources such as Facebook, Instagram, Twitter and Tumblr.
It uses applications and artificial intelligence to provide services to customers, including government agencies and major
A national company like Samsung-a public opinion on a particular issue.
The BBC has also become a customer.
But when the company found out on Friday that it might have violated the platform's monitoring policy, it closed access to Facebook and Instagram.
Previously, the Wall Street Journal questioned Crimson Hexagon's contract with the US government and a Russianfor-
Profitable companies linked to the Kremlin and Turkish government agencies.
"We don't allow developers to build monitoring tools using information from Facebook or Instagram," a Facebook spokesperson said . ".
"We take these allegations seriously and we suspended these applications during the investigation.
But he added: "According to our investigation to date, the Crimson Hexagon has not improperly obtained any information.
He said delegates from the two companies will meet in the coming days.
Facebook banned developers from using public user data for surveillance in March 2017, after news that police were using social media monitoring companies to track protesters.
But it did not disclose what the monitoring meant at the time, nor did it clarify since.
Therefore, it is not clear how the Crimson Hexagon broke the rules.
After the suspension, the company posted a blog post, and its CTO appeared to defend the company's work without specific reference to the investigation.
"The Crimson Hexagon collects only public social media data that anyone can access," Chris Binham wrote . ".
"The real conversation is not about specific social media analytics providers, not even about specific social networks like Facebook.
It is about the wider role and use of public online data in the modern world.